Brotecs Technologies, LLC, including its controlled subsidiaries and affiliates, (collectively “Brotecs”) is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites or use an online application that contains a link to this statement (collectively, the ‘sites”). This statement also covers information we receive when you contact us (e.g., to submit a comment or query or to seek support with one of our products or services). It describes the personal information we collect, the purposes for which we use such information and your choices regarding our use. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our sites or providing us with your information when you contact us, you are consenting to the information collection and use practices described in this privacy statement. For purposes of this statement, “personal information” means information that identifies a particular individual, such as name, postal address, email address, Photo ID, or phone number. When other information, such as email newsletter choices, product purchases, or consumer product preferences, is associated with personal information, this other information also becomes personal information.
Information We Collect
When visiting Brotecs’ websites, you can generally browse without providing personal information. However, on specific pages or mobile apps, we may request personal information to fulfill a service or transaction you’ve requested. This information may be collected when you contact us, such as through comments, inquiries, or customer support requests. The types of personal information we collect include:
- Contact details: Name, title, company/organization name, email address, telephone and fax numbers, and physical address.
- Information about your company and job function.
- Financial information: Credit card or account information.
- Information such as nationality and country of residence to determine eligibility under export control regulations.
- Information for customizing and facilitating site usage, including login and technical details.
- Inquiries and orders for products and services.
- Information aiding in identifying products and services that meet your requirements.
- Event registration information.
- Feedback about our sites, products, and services.
This data is collected directly from you to enhance your experience and fulfill your requests. You have the option to refrain from providing any of the mentioned information; however, please be aware that not providing such information may result in our inability to deliver the requested service or complete your transaction.
Regarding the automatic collection of information during your visit to our sites:
Pages Viewed and Actions Taken: We gather data about your site visit, including the pages you view, the number of bytes transferred, links clicked, accessed materials, and other interactions within Brotecs’ sites. This information may be combined with your personal information and used under this privacy statement.
Standard Information: Additionally, we collect standard information sent by your browser to every website visited. This includes your Internet Protocol (IP) address, browser type and capabilities, language preference, operating system, date and time of access, and the website from which you linked to one of our sites. It’s important to note that we do not merge this standard information with other personal data.
We may require access to certain information from your device to enhance your experience while using our app. Before accessing this information, we obtain user consent, clearly explaining the purpose, and assure users that the data is only accessed while actively using the app. We recognize the importance of privacy, and here is what we may need to access and how we utilize it:
Contact Data: We provide the option for users to securely synchronize their device contacts for a seamless experience with features such as contact synchronization. It’s essential to note that this data is solely handled locally on your device and is never shared with any third parties.
Camera Permission: The camera is used for features like taking photos or videos within the app to verify identity or scan documents. We only access the camera when you actively use these features.
Storage Permission: Storage access is needed to save app data and billing histories. We only access storage when necessary for these functions.
Microphone Permission: To enable voice calling functionality, Phoring requires access to your device’s microphone. We ensure that your privacy and security are our top priorities. The microphone will be used solely to facilitate voice calls within the application.
Identity Verification: In specific instances, we may need photo identification and address verification to adhere to regulations for particular services, such as calls or SMS from the upstream provider. This data may encompass personal details, including name, photo ID, and address information. It’s important to emphasize that we only collect and share this information when deemed necessary and in compliance with applicable laws.
Our use of information
Services and Transactions: We employ your personal information to fulfill requested services and transactions. This includes providing information on Brotecs products, registering purchased items, processing orders, handling warranty claims, addressing customer service inquiries, and facilitating site usage.
Enhanced User Experience: To ensure a consistent and improved user experience, we may combine information collected through our sites with data acquired through other means. This helps us understand your interactions with Brotecs products and services, manage customer care, and provide information on products that may interest you.
Website and Product Improvement: Your personal information may be used for business analyses to enhance the quality of our business, sites, and products. This includes developing new products or services and streamlining our sites by personalizing content based on your preferences.
Communications: We may use your information to inform you about Brotecs products and services and to conduct surveys on your user experience. You have the option to opt out of promotional communications by using the contact information provided in this privacy statement or through the unsubscribe link in our emails.
Employment Applications: If you submit a job application or inquiry, the information provided, such as a resume, may be used for employment consideration throughout Brotecs. Unsuccessful applications will be retained for future consideration unless otherwise directed by you.
Security and Misuse Prevention: In addition to the mentioned uses, collected information may be employed to detect, prevent, and respond to fraud, intellectual property infringement, violations of our Terms & Conditions, violations of the law, or other misuse of our sites.
Cookies are text files containing small amounts of information which is downloaded to your hard disk or to your browser’s memory when you visit one of Brotecs’ sites. Cookies are useful because they help arrange the content and layout of our sites and allow us to recognize those computers or other devices that have been to our sites before. Cookies do many different jobs, such as allowing our websites to remember your preference settings and helping us to enhance the usability and performance of our sites and your experience using them. Our sites also may contain electronic images known as web beacons – sometimes called single-pixel gifs ‘ that allow us to count the number of users who have visited specific pages. We may include web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
The type of cookie that may be used on Brotecs’ sites can be put into 1 of 4 categories: Strictly Necessary, Performance, Functionality & Profile and Advertising.
Strictly Necessary Cookies: These cookies are essential, as they enable you to move around our sites and use their features, particularly in connection with information searches and order placement. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. An example of a strictly necessary cookie is a “shopping basket cookie”, which is used to remember the products that you wish to purchase when you add products to your shopping basket or proceed to checkout.
Performance Cookies: These cookies collect information about how you use our sites, for example which pages you go to most often and if you get any error messages from certain pages. These cookies collect only anonymous information that is used to improve how our sites work. These cookies are not used to target you with online advertising. Without these cookies we cannot learn how our sites are performing and make relevant improvements that could better your browsing experience. Examples of performance cookies that our sites use include Google and Adobe Analytics (see further discussion below).
Functionality & Profile Cookies: These cookies allow our sites to store information that you provide such as your site language preferences and to store technical information useful for your interactions with our sites. For instance, they remember your user ID and elements of your user profile. They also ensure that your experience using the sites and Brotecs’ marketing efforts are relevant to you. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you have previously made or personalize your browsing experience. For example, we use a cookie to store your language preferences, which allows us to present you with product search results in the correct language, and we use a cookie to store your choice about the appearance of the cookie information banner that we display on our sites. This cookie will help us remember your choice about the appearance of the cookie information banner when you subsequently visit the same site where you made your choice about the banner and any other Brotecs sites with the same domain or the same top level domain.
Advertising Cookies: These cookies may be used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the times you see an advertisement as well as help to measure the effectiveness of the advertising campaign. Although these cookies may track your visits to other websites, they do not usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
Setting your cookie preference: You have the ability to accept or decline cookies. Most internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of Brotecs’ sites or other websites that you visit.
Our use of web analytics
Brotecs uses industry-standard web analytics to track visits to our sites. These analytics are provided by Google Analytics and Adobe Analytics. The information generated by the cookie about your use of our sites (including your IP address) will be transmitted to and stored by Google and Adobe on servers in the United States. Google and Adobe will use this information for the purpose of evaluating your use of our sites, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google and Adobe may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s or Adobe’s behalf. Google and Adobe will not associate your IP address with any other data held by Google and Adobe. You may opt out of web analytics by installing these tools on your computer.
Do-Not-Track Signals and Similar Mechanisms
Some web browsers may transmit “do-not-track” signals to the sites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. There currently is disagreement, including among participants in the leading internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals. Brotecs currently does not take action in response to these signals. If and when a final standard is established and accepted, Brotecs will reassess how to respond to these signals.
Disclosure of your personal information
Except as described below, personal information that we collect about you through our sites or that you provide to us when you contact us will not be shared outside of Brotecs without your permission.
Disclosure to service providers: Brotecs contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, conducting surveys, processing transactions, analyzing our sites, and performing business and other analyses to improve the quality of our business, our sites and Brotecs products or services. We provide these companies with only those elements of your personal information they need to deliver those services effectively. These companies and their employees are prohibited from using personal information they receive from Brotecs for any other purpose.
Disclosure to distributors: In responding to a request made by you, we may share your personal information with companies that distribute our products. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose. In some cases, we may seek your permission to share your information with distributors for marketing purposes other than responding to a request from you. However, we will not share your information for such marketing purposes unless we have obtained your express consent to do so.
Disclosure in connection with transactions: In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies, or postal services involved in fulfillment of the transaction.
Disclosures in connection with acquisitions or divestitures: Circumstances may arise where for strategic or other business reasons Brotecs decides to sell, buy, merge, or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of personal information sellers. We may disclose the information we maintain about you to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, or sale of all or a portion of Brotecs’ assets. It is the Brotecs’ practice to seek appropriate protection for information in these types of transactions.
Disclosure for other reasons: We may disclose personal information if required or authorized to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property or, in urgent circumstances, to protect the personal safety of any individual.
Brotecs is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you log in, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.
Reviewing your personal information
In some cases, you can review and correct personal information provided through our sites by going to the page on which you provided the information. In all cases, you can request to review and correct the personal information that is collected via our sites or that you provide when you contact us or ask Brotecs to stop using it by contacting us using the contact information listed below. We may take steps to verify your identity before providing you access to your personal information. You can help us maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.
Consent to international transfers of personal information
The personal information we collect on our sites or that you provide to us when you contact us may be sent to the United States or to any other country in which Brotecs or its agents or suppliers maintain facilities. We may also store and process the information there. Although the laws that protect personal information in those countries may differ from the laws where you live, we will take reasonable steps to ensure that your privacy is protected. By using our websites or contacting us and giving your information to us, you consent to the transfer of the data outside of your country.
Brotecs does not knowingly collect information from children and does not target or direct its sites to children.
Links to other sites
Our sites may contain links to other websites such as Brotecs distributors and sales affiliates, professional and government organizations, and publications. We also link to third-party providers that host, maintain, and operate online training curricula. Although we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites.
Enforcement of this privacy statement/Contact Us
If you have questions regarding this statement or our handling of your personal information, please contact us using the contact information listed below. We will promptly address your concern and strive to reach a satisfactory resolution.
Brotecs Technologies, LLC.
1330 W Auto Dr. #107, Tempe, AZ 85284.
Changes to this privacy statement
Brotecs may occasionally update this privacy statement. When we do, we will revise the “last updated” date at the top and bottom of the privacy statement. If we make any material changes in the way we collect, use and/or share personal information that we collect about you through the sites, we will notify you by sending you an email at the last email address that you provided us and/or by prominently posting notice of the changes on the sites.
Last Update on February 15, 2024.