FAQ

Frequently Asked Questions

Have any  Questions ?

Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

F.A.Qs – iPhone

Download and installation

Re-installing Phoring

Requirement:

  • You must have a working Internet connection through mobile data or Wi-Fi. If you’re roaming or have a bad connection, installing may not work. Try opening phoring.com on your phone’s Internet browser to see if you are connected to the Internet.
  • You are signed in to App Store

How to Reinstall:

  1. Uninstall Phoring app
  2. Go to App Store
  3. Search Phoring
  4. Press on Get button beside Phoring APP
  5. App will start downloading and installing consecutively

Supported OS

We support Phoring for iPhone which is running iOS 12.4 or later.

For the best experience, we recommend you use the latest version of iOS available for your phone.

Jailbroken phones

We don’t support jailbroken and Phoring won’t work properly if your phone is jailbroken. If you wish to use Phoring and your phone is jailbroken, you should restore your iPhone to factory settings. For more information on how to restore, visit the Apple Support website

Note: Jailbroken devices don’t allow the Phoring security model to function as intended and your messages won’t be protected by end-to-end encryption.

Verification:How to verify registration number?

Requirements:

  • You can only verify a phone number you own.
  • You must be able to receive SMS to the phone number you are trying to verify.
  • You must have a working Internet connection through mobile data or Wi-Fi. If you’re roaming or have a bad connection, verification may not work. Try opening www.phoring.com on your phone’s Internet browser to see if you are connected to the Internet.

How to verify

    1. Country Name and code will show automatically  if your device has sim
    2. If your device doesn’t have any sim card then press on “Select Country”
    3. From the available countries choose your country. This will automatically fill your country name and code on the left on the country name and code fields.
    4. Enter your phone number in the box on the right. Don’t put any 0 before your phone number.
    5. Press on the verify via SMS button or verify via Call button to request a code.

When press on verify via SMS, then

  1. Confirm verification popup will appear. If it is correct, proceed with OK or Edit to change Number/Country.
  2. Enter the 6-digit verification code you receive via SMS

When press on verify via phone Call, then

  1. Confirm verification popup will appear. If it is correct, proceed with OK or Edit to change Number/Country.
  2. An automated call will be on your way. Answer the call.
  3. An audio with a verification code will be played throughout the call. Listen carefully to get the verification code.
  4. Enter the 6-digit verification code you receive through the call.

 If you didn’t receive the 6-digit verification code by SMS or Call, then

  • Wait for the Countdown to finish and press on the Get Code via SMS button or Get Code via Call button. The wait may take up to 1 minutes.

If you press on the Get Code via SMS button,

  • After pressing on the Get Code via SMS button, the countdown will start again and verification code will be sent via SMS.
  • If you don’t get the verification code yet during the countdown; Wait for the Countdown to finish and press on the Get Code via Call button
  • An automated call will be on your way. Answer the call.
  • An audio with a verification code will be played throughout the call. Listen carefully to get the verification code. Enter the 6-digit verification code you receive through the call.

If you press on the Get Code via Call button,

  • After pressing on the Get Code via Call button, the countdown will start again and an automated call will be on your way. Answer the call.
  • An audio with a verification code will be played throughout the call. Listen carefully to get the verification code. Enter the 6-digit verification code you receive through the call.
  • If you don’t get the call yet during the countdown; Wait for the countdown to finish and press on the Get Code via SMS button.
  • The verification code will be sent via sms. Enter the 6-digit verification code you received via sms.

Note: Always try to enter the verification code you received on your last activity. It will not work if you provide the verification code you received a long time ago.

Note: Don’t guess the code, or you will be locked out for a period of time.

Troubleshooting steps:

If you are having issues verifying, please try the following:

  1. Reboot your phone (To reboot your phone, turn it off, wait for 30 seconds, and turn it back on).
  2. Delete and reinstall the latest version of Phoring.
  3. Send a text message from any phone to your own phone number exactly as you entered it in Phoring, including the country code, to check your reception. We can’t send your code via any other method due to security reasons.
  4. Make a call from any phone to your own phone number exactly as you entered it in Phoring to check your incoming call is working properly.
SubscriptionHow to choose country, province/state and city for Voice & SMS supported alternative number

How to choose country, province/state and city for Voice & SMS supported alternative number

  1. After successful number verification, App will take to Step 1 of Get an Alternative Number page.
  2. On this page, there will be a list of countries which have available Alternative Numbers.
  3. In this page you will see Voice & SMS, Voice only tabs for country selection of your desired number
  4. By default Voice & SMS tab will be selected
  5. Press on Select Country
  6. Select/search the country name you want to take for an alternative number.
  7. After selecting Country name, Press on Select Province/State (If the selection is available)
  8. Select/Search the Province/State name of your selected country
  9. After selecting Province/State, Press on Select City (If the selection is available)
  10. Select/Search the city name of your selected Province/State
  11. Press on Proceed after selecting Country name, Province/State name, City name

Note: After selection of some Countries app may not show the select Province/State name, City name options to choose. For those countries after selecting the country name, Press on Proceed button.

How to choose country, province/state and city for Voice Only supported alternative number

  1. After successful number verification, App will take to Step 1 of Get an Alternative Number page.
  2. On this page, there will be a list of countries which have available Alternative Numbers.
  3. In this page you will see Voice & SMS, Voice only tabs for country selection of your desired number
  4. By default Voice & SMS tab will be selected
  5. Select Voice Only tab
  6. Press on Select Country
  7. Select/search the country name you want to take for an alternative number.
  8. After selecting Country name, Press on Select Province/State (If the selection is available)
  9. Select/Search the Province/State name of your selected country
  10. After selecting Province/State, Press on Select City (If the selection is available)
  11. Select/Search the city name of your selected Province/State
  12. Press on Proceed after selecting City name

 

Note: After selection of some Countries app may not show the select Province/State name, City name options to choose. For those countries after selecting the country name, Press on Proceed button.

How to choose Alternative number
  1. After choosing a country for Alternative Number, App will navigate to Step 2 of Get an Alternative Number page. 
  2. Here the list of available Alternative Numbers will be shown under the selected country you chose earlier.
  3. From the list, select any Alternative Number you want to take.
How to subscribe Phoring number?

Requirements:

  1. Make sure, you are logged in into App Store on your phone
  2. Make sure you have added payment methods in your App Store account.
  3. Make sure your payment account has at least balance $3.99+vat or $4.99+vat or $8.99+vat (As Phoring needs subscription charge)

Note: The balance depends on for which country you want to take Phoring Number

How to subscribe:

  1. After choosing the Alternative Number, the App will navigate to the Number Activation page (If the number activation does not require any registration information).

Or, After choosing the Alternative Number, there will be a registration requirement pop up (If the number activation requires any registration information). From the pop up press on Proceed. After pressing on the Proceed button the App will navigate to the Number Activation page.

  1. Press on Subscribe button

Note: If you have not added payment method earlier add payment method from the pop up

  1. When prompted, fill in your App store password
  2. Follow the instructions to complete your purchase through ApplePay
  3. Look out for a confirmation message that your purchase has completed/Successful
  4. After successful subscription App will Navigate to Account Status page
What are the features after subscription?

After Subscription the following features you will get:

Fore Voice and SMS supported accounts:

  1. Phoring Number Subscription
  2. Free Incoming Voice & SMS
  3. Pay-As-You-Go Phoring Out
  4. Auto Call Forwarding
  5. 3 Way Conference

Fore Voice Only supported accounts:

    1. Phoring Number Subscription
    2. Free Incoming Voice
    3. Pay-As-You-Go Phoring Out
    4. Auto Call Forwarding
    5. 3 Way Conference
What is subscription rate?

The monthly subscription rates are $3.99+vat, $4.99+vat, $8.99+vat. The subscription rate depends on For which country you want to take the Phoring Number.

What is the balance after subscription?
  1. New users will be rewarded $1.00 credit after successful subscription
  2. For existing users previous remaining credits will be their balance after subscription
What are the available payment methods for Phoring ?

Usually Apple accepts:

  1. Apple Pay (where available)
  2. Most credit and debit cards
  3. Store credit, from redeeming gift cards or from adding funds to your Apple ID
  4. Country-specific or region-specific additional methods

Note: The types of cards accepted by Apple may vary. If your card doesn’t work when you think it should, contact your bank or card issuer for help.

How to add Gift Card or Promo Code for Phoring?
  1. Download and Install Phoring app
  2. Open the AppStore app
  3. Press on the sign in button on your photo
  4. Tap “Redeem Gift Card or Code”
  5. To use the camera, Tap “Use Camera” and follow the instructions on the screen. If you have an older card or you are in certain countries or regions, you might not be able to redeem a card with your camera.
  6. Tap “You can also enter your code manually,” then follow the instructions on the screen
    1. If you have an App Store & iTunes Gift Card, enter the 16-digit code, which starts with X, from the back of the card
    2. If you have a promo or content code, enter the code from the back of the card
  7. Tap Done
  8. You will see that the credit is added for the Phoring app
  9. Launch the Phoring app
  10. While subscribing you will see that the credit you added using Promo Code or Gift Card is showing for Phoring.
How to cancel Phoring subscription ?

From the app Settings page, Press on Subscription. Click on the Manage Subscriptions. It will navigate to the iTunes and App store. Here all the available subscriptions will appear. Click on Phoring and subscription  details will be shown. From here, press on the cancel subscription. Your subscription will be cancelled.

How subscription is cancelled when time is over?

If the subscription period is over, it will navigate to step 1 of the alternative number selection page automatically.

How to subscribe again when subscription is cancelled ?

If the subscription period is over, it will navigate to the alternative number selection page automatically.

From the alternative number selection page step 1, From this page select the desired type of Account. Now select country, Province/State(if the selection is available), city (if the selection is available) for your desired Phoring Number. From step 2 of Get an Alternative Number page select number.

 After choosing the Alternative Number, the App will navigate to the Number Activation page.

  1. Press on Subscribe button

Note: If you have not added payment method earlier add payment method from the pop up

  1. When prompted, fill in your App store password
  2. Follow the instructions to complete your purchase through Apple Pay
  3. Look out for a confirmation message that your purchase has completed/Successful
Registration Required Phoring Number

How to activate my account

  1. While subscribing Phoring number there will be a pop up regarding registration requirements
  2. In the pop up there will be set of instruction to activate Phoring Number
  3. After subscription, Go to Settings-> Profile Details
  4. Add Profile details including email address
  5. You will get an email from no_reply@phoring.com regarding Number Registration Requirements
  6. Send email to support@phoring.com with the information you have been asked to provide for registration.
  7. After providing full registration details, your subscribed Phoring Number will be activated within 24-72 hours.

What will happen if I don’t provide Registration requirements

If you don’t provide registration requirements within 7 days after subscription then your registration for the Phoring Number will be cancelled.

Why do I need to provide Registration requirements

Without providing registration requirements, many countries do not support phone number registration.

Why Registration requirements varies across countries

Registration requirements vary across countries because of the phone number registration policy of the countries.

How many hours does it takes to active my Phoring Number

After providing full registration details, your subscribed Phoring Number will be activated within 24-72 hours.

What can I  do with the Phoring Number until the activation of it

You can only make outbound calls with your inactive Phoring Number.

ProfileManaging your profile

Profile photo

  1. Open Phoring App > tap on Settings > Press on the Edit icon
  2. Tap on Camera icon

Note: From the Camera access pop up allow the access. If not allowed then you won’t be able to add profile photo 

  1. You can choose a photo from your gallery, take a new photo with your camera or remove your current photo.

Name & Email

  1. Open Phoring App > tap on Settings > Press on the Edit icon
  2. Enter your First Name
  3. Enter your Last Name
  4. Enter your email

Note: The email should be a valid email address

      5. Press on Done

Note: This name and image will only appear for your Profile Details page.
Note: When Restore the app The First Name and Last Name will be auto filled

How to verify Email address?
  1. After adding email address in Profile Details page
  2. Check your email Inbox
  3. You will get a verification message from no_reply@phoring.com
  4. Press on the verify Email button
  5. A successful message will show in the browser
  6. Open Phoring App-> Settings-> Profile Details-> There will be a text “Verified” under email
How to add credit?
  1. Open Phoring App > tap on Settings > Press on the “+” button beside “PHORING OUT” text
  2. Or, open Phoring App > tap on Settings> Press on Account Status > Press on the “+” button beside “PHORING OUT” text
  3. In Phoring Credit page, select any credit amount

Note: If you have not added payment method earlier add payment method from the pop up

  1. Press on Continue button
  2. Follow the instructions to complete your purchase through ApplePay
  3. Look out for a confirmation message that your purchase has completed/Successful
  4. Credit is added with your current Phoring Credit
How to Add credit using Phoring Promo Code or Gift Card ?
  1. Open the AppStore app
  2. Press on the sign in button on your photo
  3. Tap “Redeem Gift Card or Code”
  4. To use the camera, Tap “Use Camera” and follow the instructions on the screen. If you have an older card or you are in certain countries or regions, you might not be able to redeem a card with your camera.
  5. Tap “You can also enter your code manually,” then follow the instructions on the screen
    1. If you have an App Store & iTunes Gift Card, enter the 16-digit code, which starts with X, from the back of the card
    2. If you have a promo or content code, enter the code from the back of the card
  6. Tap Done
  7. You will see that the credit is added for the Phoring app
  8. Relaunch the app
  9. From Add Credit page, Add credit and follow instructions on the screen. You will see that the Credit is added with your current balance
Account Status

Getting Account status

  1. Open Phoring App > tap on Settings > Press on Account Status
  2. It will navigate to the Account Status page, where all available features will appear.

How to change your phone number

      1. Open Phoring App > tap on Settings > Press on Change Number
      2. From the pop up, Press on Proceed button
      3. It will navigate to the User Registration page
      4. Select your Country, Add Phone Number, Press on Continue button
      5. From the Number Verification pop up press on “Ok” button
      6. App will show Number Verification page
      7. Verify your Number by providing the Phoring verification code
      8. You may now use the app with your changed number
Preferences

Voice over internet / wifi on/off

  1. Open Phoring App > tap on Settings > Press on Preferences
  2. It will navigate to Preferences page

By using Voice Over Internet you will be able to make and receive calls via the Internet through your Phoring Number. You can turn it ON/Off by pressing on the toggle button.

Note: By default the option will be ON. If Voice Over Internet is Off then you won’t get or make any call in your Phoring Number.

Forward phoring call to your phone number

  1. Open Phoring App > tap on Settings > Press on Preferences
  2. It will navigate to Preferences page

By using Call Forwarding to <your Number>, you will be able to receive calls without any Internet connection to your own/carrier  Phone Number.

Note: By default the option will be ON. If Call Forwarding to <your Number> is Off then you will get calls in your own/carrier  Phone Number.

Note: Make sure your app has enough Phoring credit to receive forwarded incoming calls.You can turn it ON/Off by pressing on the toggle button.

How to change Phone Number in the Call Forwarding to option

When you Change Number from Settings then the Phone Number of Call Forwarding to option will be changed.

Do not disturb functionality

  1. Open Phoring App > tap on Settings > Press on Preferences
  2. It will navigate to Preferences page

By enabling  Do Not Disturb, you will be able to stop getting calls/SMS in the app and stop getting forwarded Phoring calls to your own/carrier Phone Number.

Note: By default the option will be OFF. You can turn it ON/Off by pressing on the toggle button.

PreferencesChange your Phoring number
  1. Open Phoring App > tap on settings > Press on Preferences
  2. It will navigate to Preferences page
  3. Press on Change Phoring Number
  4. From the pop up Press on Proceed
  5. It will take to iTunes subscription page

Note: If you Cancel subscription then your subscription will be cancelled and you will no longer be able to use previous DID number (If its not available)

  1. From here Cancel subscription for Phoring
  2. Now re-launch the Phoring App
  3. It will show step 1 of Get an Alternative Number page
  4. From this page select the desired type of Account.
  5. Now select country, Province/State(if the selection is available), city (if the selection is available) for your desired Phoring Number.
  6. Select Phoring Number from step 2 of Get an Alternative Number page
  7. Subscribe Phoring Number from the Number Activation page
  8. Follow the instructions to complete your purchase through ApplePay
  9. Look out for a confirmation message that your subscription has completed for new Phoring Number
  10. You can now use Phoring Number

 Reminder on Changing Phoring Number:

Phoring has three price categories on subscribing to different Phoring numbers. These are $3.99, $4.99, $8.99 respectively.

For any price categories, You can only get a Phoring number for two times for each month of subscription.

That means if you subscribe to a Phoring number from one of the categories i.e.$3.99, you will be able to Change Phoring Number of the same price category for one more time during the month of subscription of your first purchase of this price category.

Phoring rate and billing systemGet the Phoring call and SMS rate

Get the Phoring call and SMS rate

  1. Open Phoring App > tap on Settings > Press on Phoring Out
  2. It will navigate to Phoring Out Page
  3. The call rates are shown here for available countries
  4. You can search the call rate by Country name using the Search Box
  5. Press on SMS tab
  6. The sms rates are shown here for available countries
  7. You can search the sms rate by Country using the Search Box

How to Simulate Call Rates:

  1. Open Phoring App > tap on Settings > Press on Phoring Out
  2. It will navigate to Phoring Out Page
  3. Press on Call rate simulator button
  4. Enter Phone Number with country code or enter country code of the phone number you want to simulate
  5. Press on Simulate button
  6. The simulated country will be shown in the country list with it’s call rate

How to Simulate SMS Rates:

  1. Open Phoring App > tap on Settings > Press on Phoring Out
  2. It will navigate to Phoring Out Page
  3. Press on SMS rate simulator button
  4. Enter Phone Number with country code or enter country code of the phone number you want to simulate
  5. Press on Simulate button
  6. The simulated country will be shown in the country list with it’s SMS rate

Is there any call rate for toll free numbers?

N/A. For toll free numbers Phoring outgoing call rate is $0.00.

Get the billing information:

  1. Open Phoring App > tap on Settings > Press on Billing > Press on Phoring Out
  2. It will download a PDF and will open in PDF Viewer showing you all billing history

Get the subscription information

  1. Open Phoring App > tap on Settings > Press on Subscription of the month you want to get the information
  2. It will download a PDF and will open in PDF Viewer showing your subscription invoice of that month
Making Voice calls

From keypad

Enter numbers from the keypad and press on the call icon.

Note: By default country code will be shown in Keypad; Here, the country code will be shown for the country you have subscribed to get the Phoring Number.

How to change country code in Keypad

Press on the country flag in the top-left corner of the Keypad. Select your preferred country from the  country list. The country code will be shown in the keypad.

Or,

Clear the default country code showing in the Keypad. Enter your destination number with proper country code. You will see your country selection also changed accordingly.

Note: Make sure you add “+” before your dialed number; Otherwise call will fail

Note: Make sure you are dialling with proper country code, otherwise the call will fail.

From History tab

Press on the History tab. Previous call history will be shown here. Press on the call icon on the right side to make a call.

From Contact tab

Press on the Contacts tab. A list of contacts will appear. Press on any contact and it will  navigate to the contact details page. Press on the call icon beside the number to make a call.

Note: Make sure you add “+” before your dialed number; Otherwise call will fail

Note: Make sure you are dialling with proper country code, otherwise the call will fail.

From Messages tab

Press on the Messages tab. A list of previously sent messages will appear if any. Press on any messages and it will  navigate the message details.

Press on the “i” icon on the top right corner. From the pop up press on Call button to make a call

Note: Make sure you add “+” before your dialed number; otherwise call will fail

Note: Make sure you are dialling with proper country code; otherwise call will fail

How to do multiple calls?

After making or receiving a call, from the call screen press on the add call icon. It will navigate to the keypad. From the keypad enter the number and press on the call icon to make a call.

Note: From the call screen it may navigate to Contacts or History or Messages tab (Depends on what was your last navigated tab). From these tabs you can make calls. 

How to do conference calls?

After making or receiving a call, from the call screen you can make or receive a second call. If the call is successfully made, click on the merge icon on the call screen.

How to get forwarded calls?

From Preference, enable Call Forwarding to option. If Call forwarding to option is enabled and when the app is offline then calls will be forwarded to the number set in the call forwarding to option.

What does Low Credit mean ?

In Call History, you may get to see some forwarded missed calls are showing as Low Credit.
Low Credit status shows when your credit balance is low that it does not meet the cost to make forward calls.

What does Not Reachable mean ?

In Call History, you may get to see some forwarded missed calls are showing as Not Reachable.

Not Reachable status shows in following conditions:

  • When you don’t receive the forwarded call
  • If you deny the forwarded call to answer
  • If the forwarded call is failed to make due to unreachability of your Phone Number
MessagesSending text messages

New Message

Press on the Messages tab. Press on the new message button on the top-left corner. It will navigate to the message details. Type sender name in the “To” section. In the text message box, type messages and press on the send button to send messages.

From list

Press on the Messages tab. A list of previously sent messages will appear if any. Press on any messages and it will  navigate the message details. Type messages and press on the send button to send messages.

From Contacts tab

Press on the Contacts tab. A list of contacts will appear. Press on any contact and it will  navigate to the contact details page. Press on the message icon beside the number. It will navigate to the message thread. Type messages and press on the send button to send messages.

How to delete messages and message threads?

Press on the Messages tab. A list of previously sent messages will appear if any. Press on any messages and it will  navigate to the message thread.

Press on the “i” button of the top-right corner. There will be a Delete Messages button in the pop up.Press on the button. There will be a delete button with each message. Press on the delete button to delete the message. 

How to delete message threads ?

Press on the Messages tab. A list of previously sent messages will appear if any. 

Press on the Edit button of the top-left corner. There will be a delete button with each message thread. Press on the delete button to delete the message thread. 

Contacts

How to see Contact list

  1. Press on the Contacts Tab
  2. All the contacts saved in the iPhone will be shown here.
  3. You can also search and find your desired contact using name or number in the search box.

Adding contacts

  1. Press on Contacts Tab.
  2. Press on the “+” button positioned on the top right corner.
  3. New Contact page will appear.
  4. You can put “First”, “Last”, “Company” name(s) in the first section.
  5. To input number(s), press on “add phone”.
  6. You can add multiple numbers.
  7. Press on a number type like “home”, a new page called “Label” will appear. You can change the type from here.
  8. Press on “add email” to input the email address.
  9. Press on “add URL” to input any valid URL.
  10. After putting your desired info, press on “Done” located on top right corner to save the Contact. It will be synced with the native contact. You can find it in the Contact list.

Contact Details:

Press on Contacts Tab. Select the contact from the list that you want to view details. Details page will appear. You can see all the details of the contact.

Editing contacts

Press on Contacts Tab.

Select the contact from the list that you want to edit.

Details page will appear. Tap on the “Edit” button positioned on the top right corner.

Edit the info you want to update.

Tap on the “Update” button positioned on the top right corner to update.

Deleting contacts

N/A, users have to delete the contact from native contact list.

Security and PrivacyTerms of Use and Privacy Policy

Terms of Use

You can see the privacy policy page from the Agree & Continue page after fresh installation. Also it is available at the bottom of the About page named “Terms of Use”.

Privacy Policy

You can see the privacy policy page from the Agree & Continue page after fresh installation. Also it is available at the bottom of the About page named “Privacy Policy”.

TroubleshootingUsing Phoring when offline

Using Phoring when offline

When your phone doesn’t have any Internet connection Phoring can not be used for making or receiving calls and sending or receiving messages.

Only Call forwarding will work now.

Making Phoring calls when credit is low

The most common reason why you can’t make Phoring calls is your credit is low.

If you’re sure your phone is connected to the Internet, you need to Add Credit to your Phoring to make calls again. Please refer to the “Add Credit” section to know how to add credit to your account.

Sending sms when credit is low

The most common reason why you can’t send Phoring messages is your credit is low.

If you’re sure your phone is connected to the Internet, you need to Add Credit to your Phoring to send messages again. Please refer to the “Add Credit” section to know how to add credit to your account.

Connection problems

Most connection issues can be resolved by doing the following:

  1. Restart your phone, by turning it off and back on.
  2. Update Phoring to the latest version if available from the Apple App Store.
  3. Open iPhone Settings and turn Airplane Mode on and off.
  4. Open iPhone Settings > tap Cellular and turn Cellular Data on.
  5. Open iPhone Settings > tap Wi-Fi and turn Wi-Fi off and on.
  6. Try connecting to different Wi-Fi hotspots.
  7. Make sure Wi-Fi stays on during sleep mode.
  8. Reboot your Wi-Fi router.
  9. Contact your mobile provider and make sure your APN settings are configured correctly.
  10. Open iPhone Settings > tap General > Reset> Reset Network Settings > Reset Network Settings. (This will delete all your saved Wi-Fi passwords).
  11. Upgrade or restore your iPhone’s operating system to the latest version for your phone.
  12. If you’re using an unlocked iPhone or a prepaid SIM card, you might need to adjust your phone’s APN settings for your SIM card. Contact your mobile carrier for details and instructions.
  13. If you’re having trouble connecting to Phoring while on a Wi-Fi network that you don’t normally connect to, contact the network administrator.
  14. Make sure your connection isn’t on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.

Phoring isn’t designed to be used with proxy or VPN services, so we can’t provide support for those configurations.

F.A.Qs – Android

Download and installation

Re-installing Phoring

Requirement:

  • You must have a working Internet connection through mobile data or Wi-Fi. If you’re roaming or have a bad connection, installing may not work. Try opening phoring.com on your phone’s Internet browser to see if you are connected to the Internet.
  • You are signed in to Play Store

How to Reinstall:

  1. Uninstall Phoring app
  2. Go to Play Store
  3. Search Phoring
  4. Press on Install button beside Phoring APP
  5. App will start downloading and installing consecutively

Supported OS

We support following Android Phones which meet the following requirements:

  • The Android phone is running Android OS Lollipop 5.0.0 or later.
  • Your Android phone is able to receive SMS during the verification process.

Rooted Device

We don’t support rooted devices. If you wish to use Phoring and your phone is rooted, Contact your phone’s manufacturer for specific instructions on how to unroot your device.

Note: Rooted devices don’t allow the Phoring security model to function as intended and your messages won’t be protected by end-to-end encryption.

VerificationHow to verify registration number?

How to verify registration number

Requirements:

  • You can only verify a phone number you own.
  • You must be able to receive SMS or Phone call to the phone number you are trying to verify.
  • You must have a working Internet connection through mobile data or Wi-Fi. If you’re roaming or have a bad connection, verification may not work. Try opening phoring.com on your phone’s Internet browser to see if you are connected to the Internet.

How to verify

Enter your phone number:

    1. Country Name and code will show automatically  if your device has sim
    2. If your device doesn’t have any sim card then press on “Select Country”
    3. From the available countries choose your country. This will automatically fill your country name and code on the left on the country name and code fields.
    4. Enter your phone number in the box on the right. Don’t put any 0 before your phone number.
    5. Press on the verify via SMS button or verify via Call button to request a code.

When press on verify via SMS, then

  1. Confirm verification popup will appear. If it is correct, proceed with OK or Edit to change Number/Country.
  2. Enter the 6-digit verification code you receive via SMS

When press on verify via phone Call, then

  1. Confirm verification popup will appear. If it is correct, proceed with OK or Edit to change Number/Country.
  2. An automated call will be on your way. Answer the call.
  3. An audio with a verification code will be played throughout the call. Listen carefully to get the verification code.
  4. Enter the 6-digit verification code you receive through the call.

If you didn’t receive the 6-digit verification code by SMS or Call, then

  • Wait for the Countdown to finish and press on the Get Code via SMS button or Get Code via Call button. The wait may take up to 1 minutes.

If you press on the Get Code via SMS button,

  • After pressing on the Get Code via SMS button, the countdown will start again and verification code will be sent via SMS.
  • If you don’t get the verification code yet during the countdown; Wait for the Countdown to finish and press on the Get Code via Call button
  • An automated call will be on your way. Answer the call.
  • An audio with a verification code will be played throughout the call. Listen carefully to get the verification code. Enter the 6-digit verification code you receive through the call.

If you press on the Get Code via Call button,

  • After pressing on the Get Code via Call button, the countdown will start again and an automated call will be on your way. Answer the call.
  • An audio with a verification code will be played throughout the call. Listen carefully to get the verification code. Enter the 6-digit verification code you receive through the call.
  • If you don’t get the call yet during the countdown; Wait for the countdown to finish and press on the Get Code via SMS button.
  • The verification code will be sent via sms. Enter the 6-digit verification code you received via sms.

Note: Always try to enter the verification code you received on your last activity. It will not work if you provide the verification code you received a long time ago.

Note: Don’t guess the code, or you will be locked out for a period of time.

Troubleshooting steps:

If you are having issues verifying, please try the following:

  1. Reboot your phone (To reboot your phone, turn it off, wait for 30 seconds, and turn it back on).
  2. Delete and reinstall the latest version of Phoring.
  3. Send a text message from any phone to your own phone number exactly as you entered it in Phoring, including the country code, to check your reception.
  4. Make a call from any phone to your own phone number exactly as you entered it in Phoring to check your incoming call is working properly.
  5. We can’t send your code via any other method due to security reasons.
SubscriptionHow to choose country, province/state and city for Voice & SMS supported alternative number

How to choose country, province/state and city for Voice & SMS supported alternative number

  1. After successful number verification, App will take to Step 1 of Get an Alternative Number page.
  2. On this page, there will be a list of countries which have available Alternative Numbers.
  3. In this page you will see Voice & SMS, Voice only tabs for country selection of your desired number
  4. By default Voice & SMS tab will be selected
  5. Press on Select Country
  6. Select/search the country name you want to take for an alternative number.
  7. After selecting Country name, Press on Select Province/State (If the selection is available)
  8. Select/Search the Province/State name of your selected country
  9. After selecting Province/State, Press on Select City (If the selection is available)
  10. Select/Search the city name of your selected Province/State
  11. Press on Proceed after selecting Country name, Province/State name, City name

Note: After selection of some Countries app may not show the select Province/State name, City name options to choose. For those countries after selecting the country name, Press on Proceed button.

 

How to choose country, province/state and city for Voice Only supported alternative number

  1. After successful number verification, App will take to Step 1 of Get an Alternative Number page.
  2. On this page, there will be a list of countries which have available Alternative Numbers.
  3. In this page you will see Voice & SMS, Voice only tabs for country selection of your desired number
  4. By default Voice & SMS tab will be selected
  5. Select Voice Only tab
  6. Press on Select Country
  7. Select/search the country name you want to take for an alternative number.
  8. After selecting Country name, Press on Select Province/State (If the selection is available)
  9. Select/Search the Province/State name of your selected country
  10. After selecting Province/State, Press on Select City (If the selection is available)
  11. Select/Search the city name of your selected Province/State
  12. Press on “Proceed” after selecting City name

Note: After selection of some Countries app may not show the select Province/State name, City name options to choose. For those countries after selecting the country name, Press on Proceed button.

How to choose Alternative number
  1. After Proceeding from the Step 1 of Get an Alternative Number page, App will navigate to Step 2 of Get an Alternative Number page.
  2. Here the list of available Alternative Numbers will be shown under the selected Country, Province/State and City section you chose earlier.
  3. From the list, select any Alternative Number you want to take.
How to subscribe Phoring number?

Requirements:

  1. Make sure, you are logged in into Play Store on your phone
  2. Make sure you have added payment methods in your Play Store
  3. Make sure your payment account has at least balance $3.99+vat or $4.99+vat or $8.99+vat (As Phoring needs subscription charge)

Note: The balance depends on for which country you want to take Phoring Number

How to subscribe:

  1. After choosing the Alternative Number, the App will navigate to the Number Activation page (If the number activation does not require any registration information).

Or, After choosing the Alternative Number, there will be a registration requirement pop up (If the number activation requires any registration information). From the pop up press on Proceed. After pressing on the Proceed button the App will navigate to the Number Activation page.

  1. Press on Subscribe button

Note: If you have not added payment method earlier add payment method from the pop up

  1. Choose to pay by Google Play or Credit Card
  2. Follow the instructions and tap Buy
  3. Look out for a confirmation message that your purchase has completed.
  4. After successful subscription App will Navigate to Account Status page
What are the features after subscription?

After Subscription the following features you will get:

Fore Voice and SMS supported accounts:

  1. Phoring Number Subscription
  2. Free Incoming Voice & SMS
  3. Pay-As-You-Go Phoring Out
  4. Auto Call Forwarding
  5. 3 Way Conference

Fore Voice Only supported accounts:

  1. Phoring Number Subscription
  2. Free Incoming Voice
  3. Pay-As-You-Go Phoring Out
  4. Auto Call Forwarding
  5. 3 Way Conference
What is subscription rate?

The monthly subscription rates are $3.99+vat, $4.99+vat, $8.99+vat. The subscription rate depends on For which country you want to take the Phoring Number.

What is the balance after subscription?
  1. New users will be rewarded $1.00 credit after successful subscription.
  2. For existing users previous remaining credits will be their balance after subscription.
What are the available payment methods for Phoring?
  1. Available payment methods vary by country. Usually Google play accepts:
    1. American Express
    2. MasterCard
    3. Visa
    4. Gift Cards

    Note: The types of cards accepted through Google Play may vary. If your card doesn’t work when you think it should, contact your bank or card issuer for help.

How to add Gift Card or Promo Code for Phoring?
  1. Download and Install Phoring app
  2. Open the PlayStore app
  3. Press on the navigation drawer icon
  4. Tap “Redeem”
  5. Enter code
  6. Tap Redeem
  7. You will see that the credit is added for the Phoring app
  8. Launch the Phoring app
  9. While subscribing you will see that the credit you added using Promo Code or Gift Card is showing for Phoring.
How to cancel Phoring subscription?

From the app navigation drawer, go to the subscription page. Click on the Google Play Subscriptions. It will navigate to google play store. Here all the available subscriptions will appear. Click on Phoring and subscription  details will be shown. From here, press on cancel subscription. Your subscription will be cancelled.

How subscription is cancelled when time is over?

If the subscription period is over, it will navigate to step 1 of the alternative number selection page automatically.

How to subscribe again when subscription is cancelled?

If the subscription period is over, it will navigate to the alternative number selection page automatically.

From the alternative number selection page step 1, From this page select the desired type of Account. Now select country, Province/State(if the selection is available), city (if the selection is available) for your desired Phoring Number. From step 2 of Get an Alternative Number page select number.

 After choosing the Alternative Number, the App will navigate to the Number Activation page.

  1. Press on Subscribe button

Note: If you have not added payment method earlier add payment method from the pop up

  1. Choose to pay by Google Play or Credit Card
  2. Follow the instructions and tap Buy
  3. Look out for a confirmation message that your purchase has completed.
Registration Required Phoring Number

How to activate my account

  1. While subscribing Phoring number there will be a pop up regarding registration requirements
  2. In the pop up there will be set of instruction to activate Phoring Number
  3. After subscription, Go to App Navigation Drawer-> Profile Details
  4. Add Profile details including email address
  5. You will get an email from no_reply@phoring.com regarding Number Registration Requirements
  6. Send email to support@phoring.com with the information you have been asked to provide for registration.
  7. After providing full registration details, your subscribed Phoring Number will be activated within 24-72 hours.

What will happen if I don’t provide Registration requirements

If you don’t provide registration requirements within 7 days after subscription then your registration for the Phoring Number will be cancelled.

Why do I need to provide Registration requirements

Without providing registration requirements, many countries do not support phone number registration.

Why Registration requirements varies across countries

Registration requirements vary across countries because of the phone number registration policy of the countries.

How many hours does it takes to active my Phoring Number

After providing full registration details, your subscribed Phoring Number will be activated within 24-72 hours.

What can I  do with the Phoring Number until the activation of it

You can only make outbound calls with your inactive Phoring Number.

ProfileManaging your profile

Profile photo

  1. Open Phoring App > tap on Navigation Drawer icon > Press on the Edit icon/ On the Profile image icon
  2. Tap on Camera icon

Note: From the Camera access pop up allow the access. If not allowed then you won’t be able to add profile photo

  1. You can choose a photo from your gallery, take a new photo with your camera or remove your current photo

Name & Email

  1. Open Phoring App > tap on Navigation Drawer icon > Press on the Edit icon/ On the Profile image icon
  2. Enter your First Name
  3. Enter your Last Name
  4. Enter your email.

Note: The email should be a valid email address

  1. Press on Done

Note: This name and image will only appear for your Profile Details page.

Note: When Restore the app The First Name and Last Name will be auto filled.

How to verify Email address?
  1. After adding email address in Profile Details page
  2. Check your email Inbox
  3. You will get a verification message from no_reply@phoring.com
  4. Press on the vVerify Email button
  5. A successful message will show in the browser
  6. Open Phoring App-> tap on Navigation Drawer icon-> Profile Details-> There will be a text “Verified” under email
How to add credit?
  1. Open Phoring App > tap on Navigation Drawer icon > Press on the “+” button beside “PHORING OUT” text
  2. Or, open Phoring App > tap on App Navigation Drawer icon > Press on Account Status > Press on the “+” button beside “PHORING OUT” text
  3. In Phoring Credit page, select any credit amount

Note: If you have not added payment method earlier add payment method from the pop up

  1. Press on Continue button
  2. Choose to pay by Google Play or Credit Card
  3. Follow the instructions and tap Buy
  4. Look out for a confirmation message that your purchase has completed.
  5. Credit is added with your current Phoring Credit
How to Add credit using Phoring Promo Code or Gift Card?
  1. Open the AppStore app
  2. Press on the sign in button on your photo
  3. Press on the navigation drawer icon
  4. Tap “Redeem”
  5. Enter code
  6. Tap Redeem
  7. You will see that the credit is added for your account
  8. Launch the Phoring app
  9. While purchasing the credit, you will see that the credit you added using Promo Code or Gift Card is showing for Phoring.
Account Status

Getting Account status

  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Account Status
  2. It will navigate to the Account Status page, where all available features will appear.

How to change your phone number

  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Change Number
  2. From the pop up press on Proceed button
  3. It will navigate to the User Registration page
  4. Select your Country, Add Phone Number, Press on Continue button
  5. From the Number Verification pop up press on “Ok” button
  6. App will show Number Verification page
  7. Verify your Number by providing the Phoring verification code
  8. You may now use the app with your changed number
Preferences

Voice over internet / wifi on/off

  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Preferences
  2. It will navigate to Preferences page

By using Voice Over Internet you will be able to make and receive calls via the Internet through your Phoring Number. You can turn it ON/Off by pressing on the toggle button.

Note: By default the option will be ON. If Voice Over Internet is Off then you won’t get or make any call in your Phoring Number.

Forward phoring call to your phone number

    1. Open Phoring App > tap on App Navigation Drawer icon > Press on Preferences
    2. It will navigate to Preferences page

By using Call Forwarding to <your Number>, you will be able to receive calls without any Internet connection to your own/carrier  Phone Number.

Note: By default the option will be ON. If Call Forwarding to <your Number> is Off then you will get calls in your own/carrier  Phone Number.

Note: Make sure your app has enough Phoring credit to receive forwarded incoming calls

You can turn it ON/Off by pressing on the toggle button.

How to change Phone Number in the Call Forwarding to option

When you Change Number from App Navigation Drawer then the Phone Number of Call Forwarding to option will be changed.

Do not disturb functionality

  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Preferences
  2. It will navigate to Preferences page

By enabling  Do Not Disturb, you will be able to stop getting calls/SMS in the app and stop getting forwarded Phoring calls to your own/carrier Phone Number.

Note: By default the option will be OFF. You can turn it ON/Off by pressing on the toggle button.

 

PreferencesChange your Phoring number
  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Preferences
  2. It will navigate to Preferences page
  3. Press on Change Phoring Number

Note: If you proceed from the pop up, subscription will be cancelled and you will no longer be able to use previous DID number(If its not available)

  1. From the pop up Press on Proceed
  2. It will show step 1 of Get an Alternative Number page
  3. From this page select the desired type of Account.
  4. Now select country, Province/State(if the selection is available), city (if the selection is available) for your desired Phoring Number.
  5. Select Phoring Number from step 2 of Get an Alternative Number page
  6. Subscribe Phoring Number from the Number Activation page
  7. Choose to pay by Google Play or Credit Card
  8. Follow the instructions and tap Buy
  9. Look out for a confirmation message that your subscription has completed for new Phoring Number
  10. You can now use Phoring Number
Phoring rate and billing systemGet the Phoring call and SMS rate

Get the Phoring call and SMS rate

  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Phoring Out
  2. It will navigate to Phoring Out Page
  3. The call rates are shown here for available countries
  4. You can search the call rate by Country name using the Search Box
  5. Press on SMS tab
  6. The sms rates are shown here for available countries
  7. You can search the sms rate by Country name using the Search Box

How to Simulate Call Rates:

  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Phoring Out
  2. It will navigate to Phoring Out Page
  3. Press on Call rate simulator button
  4. Enter Phone Number with country code or enter country code of the phone number you want to simulate
  5. Press on Simulate button
  6. The simulated country will be shown in the country list with it’s call rate

How to Simulate SMS Rates:

  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Phoring Out
  2. It will navigate to Phoring Out Page
  3. Press on SMS tab
  4. Press on SMS rate simulator button
  5. Enter Phone Number with country code or enter country code of the phone number you want to simulate
  6. Press on Simulate button
  7. The simulated country will be shown in the country list with it’s SMS rate

Is there any call rate for toll free numbers?

N/A. For toll free numbers Phoring outgoing call rate is $0.00.

Get the billing information:

  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Billing > Press on Phoring Out
  2. It will download a PDF and will open in PDF Viewer showing you all billing history

Get the subscription information:

  1. Open Phoring App > tap on App Navigation Drawer icon > Press on Subscription of the month you want to get the information
  2. It will download a PDF and will open in PDF Viewer showing your subscription invoice of that month
Making Voice calls

From keypad tab

On Press on the keypad tab. Enter numbers from the keypad and press on the call icon.

Note: By default country code will be shown in Keypad; Here, the country code will be shown for the country you have subscribed to get the Phoring Number.

How to change country code in Keypad

Press on the country flag in the top-left corner of the Keypad. Select your preferred country from the  country list. The country code will be shown in the keypad.

Or,

Clear the default country code showing in the Keypad. Enter your destination number with proper country code. You will see your country selection also changed accordingly.

Note: Make sure you add “+” before your dialed number; Otherwise call will fail

Note: Make sure you are dialling with proper country code, otherwise the call will fail.

From History tab

Press on the History tab. Previous call history will be shown here. Press on the call icon on the right side to make a call.

From Contact tab

Press on the Contacts tab. A list of contacts will appear. Press on any contact and it will  navigate to the contact details page. Press on the call icon beside the number to make a call.

Note: Make sure you add “+” before your dialed number; Otherwise call will fail

Note: Make sure you are dialling with proper country code, otherwise the call will fail.

From Messages tab

Press on the Messages tab. A list of previously sent messages will appear if any. Press on any messages and it will  navigate the message details.

Press on the call icon on the top right corner to make a call.

Note: Make sure you are dialling with proper country code, otherwise the call will fail.

How to do multiple calls?

After making or receiving a call, from the call screen press on the add call icon. It will navigate to the keypad. From the keypad enter the number and press on the call icon to make a call.

Note: From the call screen it may navigate to Contacts or History or Messages tab (Depends on what was your last navigated tab). From these tabs you can make calls. 

How to do conference calls?

After making or receiving a call, from the call screen you can make or receive a second call. If the call is successfully made, click on the merge icon on the call screen.

How to get forwarded calls?

From Preference, enable Call Forwarding to option. If Call forwarding to option is enabled and when the app is offline then calls will be forwarded to the number set in the call forwarding to option.

What does Low Credit mean?

In Call History, you may get to see some forwarded missed calls are showing as Low Credit.

Low Credit status shows when your credit balance is low that it does not meet the cost to make forward calls.

What does Not Reachable mean?

In Call History, you may get to see some forwarded missed calls are showing as Not Reachable.

Not Reachable status shows in following conditions:

  • When you don’t receive the forwarded call
  • If you deny the forwarded call to answer
  • If the forwarded call is failed to make due to unreachability of your Phone Number
MessagesSending text messages

New Message

Press on the Messages tab. Press on the new message button on the top-left corner. It will navigate to the message details. Type sender name in the “To” section. In the text message box, type messages and press on the send button to send messages.

From list

Press on the Messages tab. A list of previously sent messages will appear if any. Press on any messages and it will  navigate the message details. Type messages and press on the send button to send messages.

From Contacts tab

Press on the Contacts tab. A list of contacts will appear. Press on any contact and it will  navigate to the contact details page. Press on the message icon beside the number. It will navigate to the message thread. Type messages and press on the send button to send messages.

How to delete messages and message threads?

How to delete messages

Press on the Messages tab. A list of previously sent messages will appear if any. Press on any messages and it will  navigate to the message thread.

Long press on any messages in the thread and there will be a pop up. From the pop up, Press on the Delete Message button. A confirmation dialog will be shown. Press on yes to delete the message.

How to delete message threads

Press on the Messages tab. A list of previously sent messages will appear if any.

Long press on any messages and a delete icon will appear in the top-right corner. Press on the delete icon. A confirmation dialog will be shown. Press on yes to delete the message.

Or, Press on any message thread from the message list. The message thread will open. Press on the options icon from the top-right corner of the message thread. Press on Delete Message Thread option. The message thread will be deleted.

 

Contacts

How to see Contact list

  1. Press on the Contacts Tab
  2. All the contacts saved in the Android device will be shown here.
  3. You can also search and find your desired contact using name or number in the search box.

Adding contacts

  1. Press on Contacts Tab.
  2. Press on the Add Contact icon in the bottom-right corner.
  3. Create contact page will appear.
  4. You can put “First”, “Last”, “Company” name(s) in the first section.
  5. To input number(s), press on the “Phone” input box and type number.
  6. You can add multiple numbers.
  7. Press on a number type like “home”, a new list of labels will appear. You can change the type from here.
  8. Press on “Email” input box to input email address.
  9. Press on “More fields” to input Address/URL etc.
  10. After putting your desired info, press on “Save” located on the top-right corner to save the Contact. It will be synced with the native contact. You can find it in the Contact list.

Contact Details:

Press on Contacts Tab.Select the contact from the list that you want to view details. Details page will appear. You can see all the details of the contact.

Editing contacts

  1. Press on Contacts Tab.
  2. Select the contact from the list that you want to edit.
  3. Details page will appear. Tap on the Edit icon positioned on the top right corner.
  4. Edit the info you want to update.
  5. Tap on the “Save” button positioned on the bottom-right corner to save

Deleting contacts

Open Contact details page of the Contact you want to delete. Press on the Delete icon. From the pop up press on Yes to delete the contact.

Security and PrivacyTerms of Use and Privacy Policy

Terms of Use

You can see the privacy policy page from the Agree & Continue page after fresh installation. Also it is available at the bottom of the About page named “Terms of Use”.

Privacy Policy

You can see the privacy policy page from the Agree & Continue page after fresh installation. Also it is available at the bottom of the About page named “Privacy Policy”.

TroubleshootingUsing Phoring when offline

Using Phoring when offline

When your phone doesn’t have any Internet connection Phoring can not be used for making or receiving calls and sending or receiving messages.

Only Call forwarding will work now.

Making Phoring calls when credit is low

The most common reason why you can’t make Phoring calls is your credit is low.

If you’re sure your phone is connected to the Internet, you need to Add Credit to your Phoring to make calls again. Please refer to the “Add Credit” section to know how to add credit to your account.